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Can't log into my Easy Tube Designs account

Sometimes after logging out a Browser may keep in memory that you have not actually logged out. It still believes you are logged in so our software is getting incorrect information. 

If this happens clear your browsers  'Cache'  (this clears out the memory) 

How to clear your Browsers cache

(Choose which Browser you are using below)

Android

  1. Start your browser. 

  2. Tap Menu, and then tap More

  3. Select Settings

  4. Under "Privacy settings", select Clear cacheClear history, or Clear all cookie data as appropriate, and then tap OK to accept (or Cancel to cancel) the deletion.


Chrome

  1. In the browser bar, enter:chrome://settings/clearBrowserData
  2. Select the items you want to clear (e.g., Clear browsing historyClear download historyEmpty the cacheDelete cookies and other site and plug-in data).

    From the Obliterate the following items from: drop-down menu, you can choose the period of time for which you want to clear cached information. To clear your entire cache, select the beginning of time.

  3. Click Clear browsing data.


Firefox

  1. From the Tools or History menu, select Clear Recent History.

    If the menu bar is hidden, press Alt to make it visible.

  2. From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything

  3. Click the down arrow next to "Details" to choose which elements of the history to clear. Click Clear Now.


Internet Explorer 8 and higher

  1. From the Tools menu, select Delete browsing history... .

    If the menu bar is hidden, press Alt to make it visible.

  2. Deselect Preserve Favorites website data, and select: 

    • Temporary Internet files or Temporary Internet files and website files
    • Cookies or Cookies and website data
    • History

  3. Click Delete.


Internet Explorer 7

  1. From the Tools menu in the upper right, select Delete Browsing History... 

  2. To delete your cache, click Delete files... .

    To delete your cookies, click Delete cookies... .

    To delete your history, click Delete history... .

  3. Click Close, and then click OK to exit.


Mobile Safari for iOS (iPhone, iPod touch, iPad)

To clear cache and cookies:

  1. From the home screen, tap Settings, and then tap Safari

  2. At the bottom of Safari's settings screen, tap Clear cookies and data, or Clear Cookies and Clear Cache. Confirm when prompted.

To clear history:

  1. From the home screen, tap Safari.

  2. At the bottom of the screen, tap the Bookmarks icon.

  3. In the lower left, tap Clear.

  4. Tap Clear History.


Opera

  1. From the Opera menu, select Settings, and then Delete Private Data... 

  2. In the dialog box that opens, select the items you want to clear, and then click Delete.


Safari

  1. From the Safari menu, select Reset Safari... 

  2. From the menu, select the items you want to reset, and then click Reset. As of Safari 5.1, Remove all website data covers both cookies and cache.

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